“Changing the way we evaluate goes to the very core of good management. Think about how much more competitive your whole organization would be if managers:
- Defined performance in terms of customer satisfaction, core activities, or project completion.
- Regularly held goal-setting and feedback sessions with employees, and used goal attainment as the core of performance evaluation.
- Understood which aspects of employees’ jobs lend themselves to flexible work and which need to be performed at set times in the office.
- Allowed more flexibility in how, when, and where work gets done, while ensuring that enough time is spent at the office to promote communication, collaboration and innovation.
- Gradually allowed more freedom and flexibility employees who perform well and earn trust.
- Recognized that we can maintain or even increase performance standards in professional environments while letting go of exactly how work gets done.”
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