This video is an excerpt of our Digital + Social: Customer Service 2.0 (Certificate Course).
Get $10 off the course here.
* Social web enables customers to be closer than ever to each other
* Social web places the demand on businesses to be transparent, honest, and constructively engaged
* Small acts matter
* Accept responsibility for delivering results for your community
* Act with compassion and respect
* Listen, reflect, and share with your team to create a sustainable customer service strategy
* Take every customer service issue seriously, but not at the expense of the community
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