5 Principles of Customer Service

This video is an excerpt of our Digital + Social: Customer Service 2.0 (Certificate Course).

Get $10 off the course here.

Video summary:
* Social web enables customers to be closer than ever to each other
* Social web places the demand on businesses to be transparent, honest, and constructively engaged
* Small acts matter
* Accept responsibility for delivering results for your community
* Act with compassion and respect
* Listen, reflect, and share with your team to create a sustainable customer service strategy
* Take every customer service issue seriously, but not at the expense of the community

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Ludell Jones

Ludell Jones

Marketing Director at Eazl
8 years of digital marketing experience. Located in Chicago & San Francisco. Digital marketing & growth hacking lover. Online courses & entrepreneurship.
Ludell Jones



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