From Jessika Jake: Dealing With Difficult People in the Workplace

This is an excerpt from an original post by Jessika Jake.

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“It’s interesting to track the legal precedents that have been set (though also, in my case, promptly forget them and not bookmark them), but I will tell you this: Any good (and law-abiding) company will have a policy against bullying and aggressive behavior. If you are bringing up a complaint and get patted on the head with “Now, now, it’s just a personality clash,” change the topic to the inarguable, observable behaviors that are being demonstrated. Below is a partial list from ChangingMinds.org’s list of aggressive body language.

  • Facial signals – frowns, pursed lips, sneers, snarls, and stares
  • Stiffness – tensing up, clenching fists
  • Invasion – Invading personal space, false friendships
  • Insulting gestures, large gestures – chin tilts, arm thrusts, exaggerated movements, banging on tables, etc

In addition to aggressive body language, there is also verbal aggression. For an overview, read this Wikipedia entry, which notably highlights:

Workplace aggression can have devastating effects on an organization’s employees.[5] For example, it has been found that targets of workplace aggression report lower levels of well-being.[5] Other studies have shown that aggression in the workplace can cause the victims of such behaviors to suffer from health problems.[26]Bjorkqvist, Osterman, and Hjelt-Back even found that targets exhibited symptoms similar to those of post-traumatic stress disorder (PTSD), such as anxiety and depression.[6]

aggressive behavior

New Course Published: The Essentials of Giving and Receiving Feedback

Learn How to Give Constructive Feedback, Build Effective Teams, and Continuously Improve

*Get $5 off the course*

In this course, you’ll develop communication skills, learn specific feedback methods, and see examples of leading group meetings, giving performance reviews, giving real-time constructive feedback, creating a collaborative team culture, and implementing systems that lead to continuous performance improvements.
• Learn to Be a Better Leader with Great Feedback Skills
• How to build trust and between people in a professional setting
• Communication skills for giving effective feedback
• Specific feedback methods and examples of them in action
• Building towards continuous feedback culture (e.g. people operations and analytics)

Master One of the Most Important Skills for Great Managers and Founders
Your ability to give, receive, and use feedback is one of the most critical skills in business and in life–and that’s borne out by research. According to research published in the Harvard Business Review in 2016, internal trust is the #1 predictor of team effectiveness. This course on feedback and team communication is relevant to all professionals–for senior managers, shift leaders, new team members, startup teams, and freelancers.

Communication Can Only Create Positive Change If It’s Done Well
Ideal for a professionals in all industries, organizational structures and sizes, and geographies, in this course you’ll learn how to build trust, how to work with a variety of personalities, how the world’s leading companies attract and retain top talent, when and how to use information that you’re receiving in the form of feedback, and a lot more.

This interactive training series starts with a section on building trust within teams, offering specific, actionable strategies that you can start using right away. This section includes a variety of tools–from formal psychology analyses to fun, collaborative games taught at comedy schools to foster on-stage communication. You’ll learn what these tools are, how to use them, why to use them, and specific step-by-step methods for building team trust.

In section two, you’ll learn communication skills that will help you, your team, and/or your partners and clients exchange feedback to improve outcomes. You’ll learn what good feedback looks and sounds like, what growth-oriented communications are, how to solicit feedback, and how to steer conversations so that you can be a stronger leader or manager. These communication skills are 100% necessary if productive feedback is going to be possible.

In section three you’ll learn specific forms of feedback e.g. how to use group feedback sessions effectively, how to use digital mediums (e.g. messaging apps or email) for feedback, how to be a good coach or mentor, how to lead performance reviews and performance improvement talks, and more. You’ll get specific step-by-step methods for implementing these strategies so that you’re supported with an easy-to-follow structure as you build your skills in this area.

Then, in section four, you’ll see the feedback methods you’ve learned put into action with examples and role-playing exercises performed on screen. This will enable you to see what you’ve learned in action so that you have a learning reference available to you any time you need it.

In the final section, you’ll learn the foundational principles of people operations and people analytics. You’ll start to build your knowledge of continuous feedback methodologies which have proven to be the most effective and rapid prescription for improving performance in a fast-changing world. These methodologies are being used at top firms like Google, Proctor and Gamble, and others.

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The Well-Balanced Ego (Excerpt from The Confidence Code)

*Find the full course here and grab a $5 coupon while you’re at it: http://bit.ly/palmer5*

In this excerpt from our course, The Confidence Code: Self-Esteem and Empathy w/ Palmer Jones, Palmer describes how an ego that is too big or too small can hold you back in your life and career. Listen to what Palmer says about getting your ego in check and having empathy for others.

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Content That Will Fuel Your Soft Skill Power

soft skill power

For the next couple of weeks, I challenge you to spend some time developing your soft skills. According to recent studies, soft skills have moved into the top listed skills that employers are looking for. Beyond helping you get hired, possessing soft skills will help you be a better manager, get you better results when you work on teams, and help you get where you want to be faster.

Here are a few pieces of content we’ve created that will help you skill up:

  1. 5 Ways to Feel More Empowered Today
    We, at Team Eazl, have been thinking about what role we want to play in the world of education because, really, it isn’t about us. It’s all about you and feeling empowered in your career. Whether you are a professional in the traditional workforce, an entrepreneur, or a freelancer, the more you know about how to build a good life for yourself through your career, the better. The less encumbered and “in the dark” you are about how things work, the more capable you are to truly have control over your life.

successful content

2. Build Your Digital Networking Muscles
It seems like all that anyone talks about anymore –whether in entrepreneurship or a traditional career path as an employee– is networking. And with good reason! Many are terrified of the idea of reaching out to a stranger. Plus, digital networking has added a whole new element to the mix.

successful content

3. From the vaults: FAMILY + BIZ Month: Tools for a Holistic Approach to Work
This compilation posts of self-empowerment, productivity, and self-development content we’ve created in the last couple of years will give you the fuel you need to develop your soft skills, which are some of the most powerful skills you can possess.

successful content

 

Have any favorite soft skills resources? We’d love to hear about it! Tweet at us

soft skill power

FAMILY + BIZ Month: Tools for a Holistic Approach to Work

family biz month

We’re celebrating FAMILY + BUSINESS month from November 21 to December 21 and it’s all about life-work balance and building prosperity for your family unit. Take advantage of these tool and resources that we gathered up for your motivation and end of year planning.

  1. The Confidence Code: Self-Esteem and Empathy w/ Palmer Jones
    The softest skills can be the hardest to build, but building them is a smart investment. Recently, the Harvard Business Review published a study which found only .05% of business leaders made it to the top while being strongly disliked by their peers. In this fun, new video course with actress Palmer Jones, you’re going to learn how to:
  • Communicate more effectively with your voice and body language
  • Fearlessly face the unknown
  • Use character development techniques to build your emotional intelligence

You can grab a $14 coupon for the course here.

2. New Research on Stress, Anxiety, DNA, and the Likelihood of Getting Sick
This research should show us all why we need to be more empathetic to others. A great lesson for both yourself in your career and to share with your family.

3. The Growth Mindset Meditation
The Growth Mindset has changed the way that successful businesspeople, educators, and social scientists approach challenges. Pioneered by Stanford professor Carol Dweck and her book “Mindset” her research-backed idea is that you can actually grow your brain’s ability to learn and solve problems.

This guided “meditation” integrates findings from multiple business leaders and educators on how to apply the growth mindset when approaching problems. We suggest you use this whenever you’re facing a frustrating issue, you’re feeling stressed at work, or you need to cultivate more power to approach challenges in your professional or personal life.

4. Jenise Harmon on the Power of Saying “No”
In this interview, Jenise Harmon describes how saying “no” helps boost confidence and open new doors. This interview appears in the Maximizing Your Personal Productivity section of Eazl’s Advanced Management Training course.

5. Charles Hugh Smith on Accrediting Yourself
Charles Hugh Smith is an economist, author, and blogger with a readership of over 20mm worldwide. In this interview excerpt, he explains how it is empowering to work on “accrediting yourself” as your career progresses.

This interview appears in Eazl’s Career Hacking course.

6. Paul Klipp on the Ultimate Productivity Recipe
After implementing the Getting Things Done, Pomodoro, and multiple other productivity techniques, Paul Klipp delivered a hybrid productivity and personal organization recipe that has become massively popular across the world.

His recipe has been upvoted over 3.5 thousand times on Quora and has led Paul to speaking engagements with Ted and other conferences around the world. When he’s not helping software developers and product teams optimize their productivity, he runs Kanbanery, a cloud-based personal organization app.

7. On the blog: Can You Really Make a Living Doing What You Love?
“Finding a way to make a living doing what you love is not all that complicated or difficult…and it’s certainly easier than spending multiple decades at a job, a company, or in an industry you don’t really like.”

READ THE BLOG POST HERE

8. On the blog: How We Made $100k in Our First Year of Business
“Entrepreneurship is certainly an emotional and exciting journey. It can be fun and the freedom is great, but it also takes a ton of work and dedication and there’s a lot of pressure when funds are limited. You might know know the feeling.

Davis and I have worked together on businesses before and none of them have worked until Eazl.”

READ THE BLOG POST HERE

Whether you are currently running a family business, starting a business, or trying to balance career and family, you can use these tools and resources to master work-life balance and creating prosperity for your own family unit.

Do you have any tricks of your own for balancing work and family? We’d love to hear about them in the comments below!

Build Your Self-Esteem and Develop Emotional Intelligence

The softest skills can be the hardest to build, but building them is a smart investment. Recently, the Harvard Business Review published a study which found only .05% of business leaders made it to the top while being strongly disliked by their peers.

We launched a new, fun course with actress Palmer Jones (see trailer above) to help our community tackle the challenge of building soft skills. In this training, you’’ll learn how to:

• Communicate more effectively with your voice and body language
• Fearlessly face the unknown
• Use character development techniques to build your emotional intelligence

All of these skills will not only help your career or business, but with your personal life as well. Anyone who has the courage to get started will find value in this training.

Honestly, we’re serious about creating a fun, inspiring, kick-ass learning experience to help you succeed. If you don’t enjoy the course, you’re welcome to a refund with no questions asked. So come on in and upgrade your confidence and emotional intelligence game!